Terms of Service

Terms of Service & Relocation Agreement

These terms govern quotes, bookings, moving, packing, transportation, storage and related logistics services supplied by ExpressMove Logistics Nigeria.

1. Quotes, Pricing & Payment

Quotes are based on the information supplied by the customer and may be adjusted if inventory, access conditions, distance or requested services materially change. A booking is confirmed only after the required payment or deposit is received.

2. Customer Responsibilities

The customer must provide accurate addresses and inventory information, secure required estate or building permissions, ensure safe access, and personally transport cash, passports, deeds, jewelry and other irreplaceable valuables.

3. Packing & Restricted Items

Customers must disclose fragile, unusually heavy or hazardous items. ExpressMove does not transport illegal goods, explosives, hazardous chemicals, flammable materials or other prohibited items.

4. Delivery & Delays

Traffic, weather, road closures, access restrictions, vehicle breakdowns and other events outside reasonable control may affect delivery timing. We will communicate material delays and work to complete delivery safely.

5. Damage, Loss & Claims

Customers should inspect items during handover and report visible damage promptly. Claims are subject to the applicable goods-in-transit insurance terms, documentation and exclusions.

6. Cancellation & Rescheduling

Cancellation and rescheduling terms depend on notice period, crew mobilization and vehicle dispatch status. Any specific refund entitlement is governed by the booking confirmation and our Refund & Cancellation Policy.

7. Acceptance

By confirming a booking or accepting our services, you acknowledge and agree to these terms.