Refund Policy

Refund & Cancellation Policy

We understand that tenancy handovers, renovations, work transfers and family schedules can change. Our goal is to handle cancellations and rescheduling fairly and transparently.

Cancellation Schedule

• More than 48 hours before the move: eligible for a full deposit refund, subject to the booking terms.
• 24–48 hours: partial refund or transferable move credit may apply.
• Less than 24 hours: reasonable crew-mobilization deductions may apply.
• Truck already dispatched/on site: dispatch and mobilization costs may be non-refundable.

Rescheduling

We will make reasonable efforts to move your booking to the next suitable available date. Customers should notify us as early as possible.

Refund Processing

Approved refunds are normally returned through the appropriate payment channel or bank transfer after verification. Processing time may depend on the payment provider and banking system.

Questions

Contact our dispatch team before cancelling so we can explore a rescheduling or credit option.